Low Voltage Technician - Tier 3

ABOUT FOREFRONT SOLUTIONS

Forefront Solutions provides customized IT outsourcing and support, hardware and software procurement, cloud services, cabling infrastructure, and security solutions. We’re based in Clarksville, TN and serve the greater Middle and South Tennessee region.

Our mission is Making Technology Work. We value technical excellence, accountability, and strong customer relationships. If you’re an experienced low-voltage professional who enjoys complex projects and solving problems in the field, this role is a strong fit.

POSITION OVERVIEW

We’re seeking a Low-Voltage Systems Technician (Level 3: System Installer) with 3–5 years of experience in low-voltage systems.

You will

- Lead and execute complex installations integrating voice, data, video, and security

- Troubleshoot and resolve advanced technical issues in real time

- Perform programming and configuration of security and life-safety systems

- Coordinate mid-size projects and serve as a key technical resource and on-site lead

You’ll work both independently and as a lead technician, interacting directly with customers and mentoring junior techs.

KEY RESPONSIBILITIES

Expert Installation & Integration

- Lead installation of complex low-voltage systems integrating:

- Data/voice networks

- Video surveillance (IP/analog)

- Security systems (intrusion/burglar, access control)

- Fire alarm and life-safety systems (as applicable)

- Install, terminate, and test copper and fiber cabling (Cat5e/Cat6, coax, fiber) to industry standards

- Install racks, cabinets, patch panels, WAPs, and structured cabling support (cable trays, j-hooks, D-rings, inner duct, etc.)

- Ensure all work meets manufacturer specifications, codes, and Forefront standards

Advanced Troubleshooting & Service

- Diagnose and resolve complex cabling, connectivity, and device issues with minimal supervision

- Perform systematic root-cause analysis and implement effective long-term solutions

- Handle service calls, upgrades, and remediation on existing systems

- Provide technical guidance and support to Tier 1 and Tier 2 technicians

System Programming & Configuration

Perform basic to intermediate programming of

- Video management systems (e.g., Milestone or similar)

- Access control systems (e.g., S2 Systems, Paxton, or similar)

- Fire alarm systems (e.g., Fire-Lite, Potter, or similar), where applicable

- Configure IP-based devices (cameras, NVRs, controllers), including IP addressing and basic network settings

- Conduct functional testing and verification of systems and document final configurations

Design, Planning & Job Coordination

- Design small-scale low-voltage cabling and device layouts based on client requirements and industry standards

- Create basic layout plans, device locations, and cabling routes

- Contribute to scope definition, material lists, and change documentation

- Review and work from drawings, schematics, and project documentation

- Coordinate mid-size projects: Plan daily/weekly work and resources, communicate progress and issues with project managers and clients, and help keep projects on schedule and within scope

Customer Service & Team Leadership

- Serve as a primary on-site technical contact for customers

- Communicate clearly and professionally, explaining system functions and options

- Understand client needs and propose practical, cost-effective solutions

- Mentor junior technicians and support their skill development

- Maintain clean, safe, and professional work areas at all times

QUALIFICATIONS

Experience & Education

- 3–5 years of hands-on experience with low-voltage systems, such as Structured cabling / network infrastructure, video surveillance (CCTV/IP), access control, intrusion, and/or fire alarm systems

- High school diploma or equivalent required

- Technical or trade-school training in low-voltage, networking, or related fields is a plus

Certifications (Preferred / Strong Plus)

- BICSI Installer Level I and/or Level II

- Manufacturer/system certifications in platforms we deploy, such as: S2 Systems, Fire-Lite, Potter, Paxton, Milestone, or similar

Technical Skills

- Mastery of complex low-voltage installations and integrated systems (voice/data/video/security)

- Strong understanding of cabling standards, best practices, and testing procedures

- Proven advanced troubleshooting skills for cabling, devices, and system-level problems

- Ability to read and interpret wiring diagrams, floor plans, and schematics

- Experience programming and configuring security, access control, and video systems

- Working knowledge of basic networking (IP addressing, subnets, PoE, switches)

Soft Skills & Work Style

- Strong customer-service mindset and professional demeanor

- Clear verbal and written communication

- Highly organized, detail-oriented, and able to manage multiple tasks/projects

- Demonstrated ability to work independently and act as an on-site lead

- Strong work ethic, reliability, and sense of ownership over project outcomes

Other Requirements

- Valid driver’s license with a clean driving record

- Ability to commute to Clarksville, TN 37043 (or relocate before starting)

- Willingness to travel to client locations across Middle and South Tennessee

- Travel is generally casual and project-based, but may increase to 50–70% during busy seasons

- Physical ability to:

- Lift and move 50–75 lbs as needed

- Work in confined or awkward spaces (attics, crawl spaces)

- Climb ladders and work at heights; experience with boom/scissor lifts is preferred

Pay: $25.00 - $28.00 per hour

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• On-the-job training
• Paid time off
• Paid training
• Vision insurance

Experience

* Low Voltage Systems: 3 years (Required)

License/Certification

* Drivers License (Required)

Ability to Commute

* Clarksville, TN 37043 (Required)

Willingness to travel

* 50% (Required)

Work Location: In person